I think they're quite similar to each other, these two institutions: both have terrible ugly and decrepit buildings which aren't so much in need of repair as in need of being flattened and raised from the rubble. Both have pretty dire administration systems - for booking lessons or appointments - which are totally flummoxed if you try to do anything out of the ordinary. Both have mostly dire admin personnel who are rude jobsworths. Both have one or two glorious exceptions to this. And both have key staff (ie the swimming teachers, Drs and nurses) who are totally amazing at what they do and deliver an amazing service in far from ideal situaitions.
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